A dedicated server is a physical server entirely reserved for your use. Unlike shared or VPS hosting, you receive all of the machine's CPU, RAM, storage, and bandwidth with no other customers sharing the hardware. Dedicated servers are ideal for high-traffic websites, resource-intensive applications, gaming servers, or businesses requiring full control and maximum performance.
After provisioning your dedicated server, you can install a control panel such as cPanel/WHM or Plesk. We provide installation scripts or can perform a managed installation for you. Log in via SSH and run the official installer script from the control panel vendor, or contact our support team to arrange a managed setup. Your server will need a valid license for commercial panels.
Yes. With root access, you have full control over your dedicated server. You can configure custom firewall rules, install software, adjust kernel parameters, set up custom services, and tailor the environment to your needs. Unmanaged servers give you complete freedom; managed plans include our team handling key configurations and security.
Yes. You can reinstall or change the operating system through our control panel. We offer various Linux distributions (e.g. CentOS, Ubuntu, Debian) and Windows Server options. An OS change typically involves a reinstall from our templates and will overwrite existing data, so ensure you have backups before proceeding.
Cloud Reseller hosting lets you sell web hosting under your own brand. You purchase hosting resources in bulk and create individual hosting accounts for your customers. You manage accounts via a reseller control panel (e.g. WHM) while your clients use cPanel. It's ideal for web designers, agencies, and entrepreneurs who want to offer hosting as part of their services.
Yes. With cPanel/WHM reseller plans, you can customise branding so your clients see your company name and logo when they log in to their cPanel. You can also use WHMCS or similar billing software to provide a fully branded client area, invoices, and support portal under your own domain.
Yes. You can upgrade your reseller plan at any time to add more disk space, bandwidth, or account limits. Upgrades are usually applied immediately or after a short provisioning period. Contact our sales or support team to discuss the best plan for your growing customer base.
Shared hosting means your website shares a server with other customers. It's the most affordable option and is suitable for personal sites, small businesses, and blogs. You get a portion of the server's resources (CPU, RAM, disk space) along with cPanel for managing files, emails, and databases. It's a great starting point before upgrading to VPS or dedicated hosting.
Yes. Our shared hosting plans include email hosting for your domain. You can create mailboxes (e.g. info@yourdomain.com) and manage them through cPanel's Email section. Features typically include webmail, POP3/IMAP access, autoresponders, forwarders, and spam filtering.
Yes. You can upgrade to a higher shared plan or move to a Cloud VPS or dedicated server when you need more resources. We handle migrations where possible to minimise downtime. Log in to your client area or contact support to request an upgrade.
We offer a money-back guarantee on eligible shared hosting plans. Please review our Terms of Service for the exact period and conditions. Typically, refunds apply within the first 30 days for new accounts if you're not satisfied. Domain registrations and certain add-ons may be non-refundable.
An SSL (Secure Sockets Layer) certificate encrypts data between your website and visitors' browsers. It enables HTTPS and shows the padlock icon, indicating a secure connection. SSL certificates verify your domain (and optionally your business) and are essential for protecting passwords, payments, and personal data. Search engines also favour HTTPS sites.
For cPanel hosting, use AutoSSL (built-in) or install via cPanel → SSL/TLS Status. For manual installation, generate a CSR, submit it to the certificate authority, receive the certificate files, then install them in cPanel or your server's SSL configuration. We also offer free Let's Encrypt certificates and paid options like Comodo/Sectigo. Contact support if you need help with installation.
Yes. Our Cloud VPS plans include regular backups. Backup frequency and retention depend on your plan. We recommend also maintaining your own backups for critical data. For fully managed VPS, we can assist with backup configuration and restores. Check your plan details or contact support for the exact backup policy.
Cloud VPS gives you dedicated resources (CPU, RAM, storage) in a virtualised environment. Benefits include better performance than shared hosting, root access for custom software, scalability to add resources as needed, and isolated environment so other customers don't affect your site. It's ideal for growing websites, applications, and small to medium businesses.
With a Cloud VPS, you can run your own mail server or install cPanel/Plesk (if licensed) to provide email hosting. Unmanaged VPS plans give you the server; you configure mail yourself. Managed plans may include control panel setup and mail configuration. Alternatively, you can use external email services (e.g. Google Workspace) with your domain.
We offer support via support tickets and, where available, live chat. Support covers billing, account issues, and infrastructure. For managed plans, we assist with control panel, security, and configuration. For unmanaged VPS and dedicated servers, we handle hardware and network; software and application support is your responsibility. Response times vary by plan and priority.